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When shopping on Shopiro, it's not uncommon to have a question or concern about an item you're interested in purchasing. In most cases, sellers are happy to answer any questions you may have and provide additional information about the product. However, sometimes sellers may not respond to your requests in a timely manner, or at all.

If you've reached out to a seller and haven't received a response, there are a few steps you can take:

Check your messaging history:Make sure that your message was sent and that the seller has received it.

Check the seller's response time:Some sellers may have a longer response time than others, so be patient and give them a little more time to respond.

Try reaching out again:If you haven't received a response after a reasonable amount of time, try reaching out to the seller again.

Contact Shopiro customer service:If you've tried the above steps and still haven't received a response, please reach out to our customer service team through the live-chat feature available 24/7. Our team will be able to assist you and help you with your request.

It's important to note that some sellers may be on vacation, away or have technical issues. In these cases, they may not be able to respond to your requests.

It's also important to note that Shopiro's customer service team may not be able to force the seller to respond to your request. But they will assist you in any way they can.

We understand that getting a response from a seller is important, and we will do our best to help you with your request.